John Harris

Journalist & Author

Housing associations face storm of complaints over new-build homes

Residents of London developments built with public funding tell of damp, lack of security, rats and poor customer service

‘There is no point calling them’ – residents’ stories

Housing associations responsible for more than 175,000 homes are facing allegations of serial neglect of their residents and properties, focused on an array of new-build developments in London that have received more than £60m in public money.

The issues uncovered by a Guardian investigation include damp, mould, nonexistent security, outages in heating and hot water, inadequate repairs, and infestation by rats and mice. There are also many complaints about poor and often misleading customer service.

Related: ‘No one calls the housing association repairs line. There’s no point’

Related: Leaking sewage and rotten floorboards: life on a ‘flagship’ housing estate

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